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Terms and Conditions

Guided Adventures

All Activities for groups 1-8

Ziplines, Wildlife Center, Farm Area, Escape Rooms and EMM Massages

  1. MIN AGE AND MAX WEIGHT. Participants are age 5+ (or age 8+ for Aerial Excursion Zipline) and under 280 lbs. Riders over the weight of 250 lbs should be in good physical condition to participate. For Horse Rides, max weight is 200 lbs. Participants will weigh in at the start of the tour.
  2. CANCELLATION POLICY. Full Payment is due with the reservation. Up to 3 days before the start time, customers can 1) change the tour date/time at no cost, 2) cancel the current booking and receive Store Credit for the full value of the cancellation, or 3) cancel the current booking and receive a refund. Within 3 days, no changes are possible and there are no refunds for cancellation, except in cases of inclement weather. We are rain or shine, but if we determine inclement weather would affect the comfort and/or safety of the guest or guides (ex: high winds, lightning, heavy downpour, extreme temperatures, etc…), customers will have the option to re-schedule at no cost or receive store credit. COVID-19 AMENDMENT. Any guest(s) that feel unwell prior to their tour should call the office to re-schedule. Full value of the amount paid will be posted forward as store credit for a new date, and no fees will be assessed on the schedule change.
Aerial Excursion_Zipline_Activities_Men

Guided Adventures

All Activities and Events for Large Groups of 9+ including Hourly Activities

This includes day events and activities for groups of more than 8 people scheduled on Zipline, High Ropes, Wildlife Experiences, Farm Experiences, Fun5Packs, Escape Rooms, Teambuilding, other hourly activities, meeting room rentals, company outings, and any other large group day event.

  1. These terms represent the agreement reached between Refreshing Mountain Camp, Inc (hereafter RMC) and the entity names as the Sponsoring Organization.
    1. FINAL NUMBERS: The Sponsoring Organization understands that this contract stipulates a minimum and maximum number of attendees for the ideal group activities rotation.  Last minute reductions will NOT reduce your costs (even if you are below the stated minimum).Growing above the MAXIMUM may be possible but must be confirmed with RMC at least 7 days before arrival.  This growth would be subject to availability and will likely lead to increased costs.
      • Final Numbers for Meals: If a meal plan is being provided by RMC for this event, a final head count for the meal(s) is due at least 7 days before arrival.
    2. DEPOSIT/FINAL PAYMENT: A deposit of at least 25% or $500, whichever is higher, is due at the time of reservation. If the event total is under $500.00, the total balance will be billed as one payment, but for cancellation terms, only 25% of that billing would be considered the deposit portion. Funds paid in excess of the deposit would be refunded, per the cancellation
      • If the event was not fully paid at the time of reservation, full payment is due at the time of arrival.
        1. CANCELLATION: If you cancel your event at least 6 weeks before your arrival, a cancel fee of 25% will be assessed to your account. Any funds you may have paid in excess of 25% will be refunded. Cancellation 2 weeks before your arrival will result in a cancel fee of 50% of the total costs. Any funds you may have paid in excess of 50% will be refunded. Cancellation between 3-13 days before arrival will result in a cancel fee of 75% of the total costs. Any funds you may have paid in excess of 75% will be refunded. Cancellation within 3 days of arrival will result in billing for 100% of the total costs. Certain weather conditions provide for exemptions of this policy, per RM’s discretion.
          • BAD WEATHER. Certain weather conditions (i.e. thunder, lightning, high winds) may cause unsafe conditions for certain activities. In these cases, the Sponsoring Organization will be given the option to cancel without penalty or to reschedule. Please note the following:
            • Rain,¬†by¬†itself,¬†is¬†not¬†necessarily¬†considered¬†a¬†legitimate¬†cancellation¬†reason,¬†depending¬†which¬†activities¬†are¬†part¬†of¬†the¬†planned¬†event.
            • Weather related cancellation decisions will be made within 24 hours of the scheduled arrival date, with the final determination made by RMC.
                  1. FINAL SCHEDULE.¬†¬†The schedule, as listed, is designed for the listed minimum and maximum number of people.¬†¬†Once a deposit is paid, the schedule is deemed ‚ÄúFinal‚ÄĚ.
                  2. ADJUSTING THE FINAL SCHEDULE: Adjustments to the ‚ÄúFINAL SCHEDULE‚ÄĚ are subject to availability, will be considered (i.e.adding space for more people, changing from one activity to another, etc) a requested, and accommodated as possible.¬†¬†If the adjustments amount to a $0 net reduction, no contract penalties will be enforced, however, adjustments that result in a cost reduction to the contract will be handled as ‚Äúpartial cancellations‚ÄĚ and subject to the following fees:
                    • ¬†14+ days before arrival, 25% cancel fee assessed to the value of the cancelled portion.
                    • Within¬†4-13¬†days¬†of¬†arrival,¬†50%¬†cancel¬†fee¬†assessed¬†to¬†the¬†value¬†of¬†the¬†cancelled¬†portion.
                    • Within¬†3¬†days¬†of¬†arrival,¬†no¬†credit¬†will¬†be¬†given¬†for¬†cancelling/adjusting¬†portions¬†of¬†the¬†schedule.
                    1. GUEST CONDUCT:  The  Sponsoring  Organization  agrees  to  inform  its  group  of  the  GUIDELINES  of  RMC  and  to  take responsibility to ensure that these rules are adhered to. Please make special note of the modest swim suit policy at the pool, if you are planning to swim as part of the event.  Additionally, all guests should be aware that the entire RMC campus is ALCOHOL and TOBACCO Free (there is one, small designated area for smoking).
                    2. CHAPERONES:   RMC  will  provide  the  trained  staff  needed  for  any scheduled  activities,  unless  otherwise  noted  on  the schedule.  It is expected that the Sponsoring Organization will provide chaperones/oversight for the guests.  For groups with guests under age 18, the following adult:child ratio is to be considered.
                      • Age¬†Group¬†Recommended¬†Minimum
                      • K-3rd¬†Grade¬†1:3¬†1:5
                      • 4th¬†‚Äst6th¬†Grades¬†1:8¬†1:10
                      • 7th¬†+¬†Grades¬†1-2¬†adults¬†per¬†activity¬†group
                    3. INSURANCE COVERAGE: RMC does not carry primary medical insurance for guests. Any insurance carried by guests and/or the Sponsoring Organization will be considered Primary Coverage.
                      • If the event includes activities, RMC will provide a specific RELEASE FORM which each guest will need to sign prior to participating in the event.¬†¬†Guests under age 18 must have the permission of a parent/guardian to participate. RMC does carry liability insurance for events that it facilitates.
                    4. STATEMENT OF FAITH: The Sponsoring Organization understands that, while it need not fully ascribe to the Statement of Faith  that  RMC  has  ascribed  to,  in  accordance  with  its  membership  of  Christian  Camp  and  Conference  Association,  any religious/cultural/social activity conducted by the Sponsoring Organization on the property of RMC must not conflict with the aforementioned Statement. A copy of this Statement is included with our Guidelines and is available upon request. Violation of this condition may constitute a breach of contract, at the discretion of RMC.
                      1. DISPUTE RESOLUTION: Any controversy or claim arising out of or relating to this contract or breach thereof shall be settled by arbitration in accordance with the BBB¬ģ Rules of Binding Arbitration for Disputes Subject to Pre-Dispute Binding Arbitration Clauses, and the judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Disputes alleging criminal or statutory violations are precluded from arbitration proceedings. Decisions reached by the arbitrator(s) will be based on standards of fairness and/or application of the law.

                      Lodging

                      Cabins, Hotel Rooms, Tenting

                      Cabins, Hotel Rooms, Tenting

                      1.  MINIMUM AGE:  At least one guest, who will be on-site throughout the rental period, must be at least 25 years of age or older.
                      2.  CANCELLATION POLICY:  Cancellations made at least 14 days or more prior to your arrival date will result in a refund of the deposit, less a 10% cancel fee. Cancellations made 3-13 days prior to the arrival date will result in a loss of the deposit (i.e. 50% of the reservation costs).  Cancellation within 3 days of arrival will be billed for the entire reservation.
                      3.  PROHIBITED ITEMS:  The following items are prohibited at Refreshing Mountain:  Alcohol, Firearms or other Weapons, Illegal Fireworks, ATVs, Skateboards.
                      4.  NO SMOKING and NO ALCOHOL:  A fine of $100.00 per infraction (i.e. smoking in any lodging unit and/or having alcohol onsite), will be imposed if any evidence is found of having alcohol onsite and/or smoking in any of the buildings.  You may smoke in your vehicle or at the designated smoking area on the property, located in the corner of Parking Lot B, away from all buildings. Please ask RM staff if you need assistance locating this area.  All other areas of the camp are strictly NO SMOKING.  ALCOHOL is not permitted anywhere on the premises.
                      5.  NO PETS:  No animals are allowed in any buildings, except for service animals.
                      6.  CHECKOUT TIME:  Standard Checkout Time is 10:00AM.  Unless any extended checkout is approved by the office, guests not checked-out by that time will be charged an extra $50.00 per hour of delay. Lodges/Cabins generally CANNOT have an extended checkout time, but Group Tentsites can often have the checkout time extended.
                      7. ¬†CHECKOUT PROCEDURES: ¬†Guests should reference the “Clean-up / Checkout Procedures” (posted in the lodging units and provided at check-in). ¬†The checkout process includes stripping linens, washing used dishes (in cabins), utensils, etc. ¬†A cleaning fee of up to $75.00 may be assessed for facilities left in an unsatisfactory condition.
                      8. ¬†INDEMNITY: ¬†All members of the Guest Party agree to indemnify Refreshing Mountain (hereafter RM) for any damages to the premises which result from their occupancy (including furnishings, and household items) and/or damages found upon departure. ¬†The Guest Party is the one who will be charged for any damages caused to the property. ¬†RM is not responsible for accidents or injury to members of the Guest Party or for loss of money or valuables of any kind. ¬†The Guest Party assumes full responsibility for all damages that they cause, or for any items found to be missing after their group’s visit, including linens and towels, furnishings, games, furniture, etc. ¬†By finalizing this reservation, the Guest Party expressing assumes the risk of any harm arising from their use of the premises.
                      9.  GUEST CONDUCT:  Guests are expected to follow all posted rules and to respect the other guests on the property.

                      QUIET HOURS:  Outdoor evening activities are expected to wrap up by 11PM and move indoors at that time.  Guests should not be wandering around the property between 11PM and 7AM.  Please be courteous to your neighbors and keep the grounds quiet during this time.

                      Lodging_Retreat_Family Getaway_Cabins

                      Community Pool

                      Community Pool Rules and Regulations

                      Community Pool Day Passes, Private Swim Parties, Swim Lessons

                      Community Pool Rules and Regulations:

                      1. RESERVATIONS: All sales final. You can self manage your booking through your email confirmation.
                      2. CANCELLATION POLICY: No refunds. If the pool is closed early due to unforeseen circumstances our staff will be in touch with you.
                      3. Anyone entering the pool area, even if they do not intend to swim, must pay the admittance fee.
                      4. Posted signs at the entrance, diving area, and slide area must be observed. They are strictly enforced.
                      5. Any person may be barred from the pool area for violation of the rules and regulations at the discretion of those in
                      6. Dress code:
                        • Females — must be a modest once piece bathing suit with modest bodice and modest leg cuts. ABSOLUTELY NO BIKINI OR MIDRIFF SHOWING. ¬†¬†A dark tee shirt cover up can be used to cover a two-piece Tankinis are permissible if no midriff is exposed.
                        • Males — must be boxer style suits. NO TIGHT-FITTING SWIM TEAM SUITS OR SPEEDO-STYLE SUITS ALLOWED.¬† Mesh shorts and shirts are allowed in the pool.
                        • Street clothing allowed in pool‚Äôs seating area ONLY, not in the water.
                        • Do not leave pool area wearing only swimming suit. Use a coverup of some sort.
                      7. Children, 12 years of age or under, are not permitted in the pool area without an (Adult is defined as someone over the age of 18.)
                      8. Non-swimmers must remain in water where they can stand and under the supervision of an adult. If venturing in water where they can NOT stand, they must be wearing a life vest and within arm’s reach of adult.
                      9. Babies MUST be in swimming diapers while in the pool – NO cloth or disposable diapers.
                      10. Admission can be refused to anyone with skin abrasions, colds, coughs, inflamed eye infections or certain type of
                      11. Running, pushing, pulling, and rough play not conducive to safety are prohibited in the pool and pool
                      12. No pets allowed in pool
                      13. Food and beverages may be brought into the designated Ask life guards for clarity on where these areas are. No glass allowed in pool area. Dispose of all trash in designated receptacles. Please limit time at picnic tables so everyone can use as needed.
                      14. FOUL LANGUAGE WILL NOT BE TOLERATED!!! Personal music allowed with earbuds only.
                      15. Pool Chairs and picnic tables are first/come first/served. Please do not leave personal items at a space you are not using.
                      16. No smoking allowed on the property of Refreshing Mountain unless in your vehicle.
                      17. No chewing gum or hard candy allowed in the pool
                      18. Do not apply suntan lotion while in the water

                      Refrain from moving furniture around. Talk to Lifeguards if furniture needs to be rearranged and then put back in original location.

                      Summer Outdoor Activities in Lancaster, PA | Cool off in a Pool | Refreshing Mountain